Accessibility

Accessibility for Ontarians With Disabilities Act (AODA) Customer Service Policy Accessibility

At all times, The HIDI Group (HIDI) strives to maintain business operations in a way that respects the dignity and independence of people with disabilities. We are also an equal opportunity business and, as such, are committed to providing people with disabilities with the same opportunities to benefit from our services as other customers. As part of this commitment, we will carry out our functions and responsibilities in the following ways:

Communication

By taking the time to understand the needs and requirements of each individual, we will communicate with people with disabilities in ways that respect and take into account their disability.

Assistive Devices

For people who require assistive devices to obtain, use or benefit from our services, HIDI is committed to ensuring that its staff members are made aware of the various devices that may be operated by persons with disabilities. These may include, but are not limited to walkers, braces, oxygen tanks, wheelchairs, scooters, canes, hearing aids, prosthetic devices, crutches and orthotic devices. In addition to fostering an environment of awareness and understanding, HIDI staff members will not touch, move, operate or adjust any assistive devices without the express consent of the device owner.

Support Persons and Service Animals

HIDI is committed to welcoming people with disabilities who are accompanied by a support person or service animal. Any person with a disability who wishes to enter HIDI premises will be allowed to do so while accompanied by their support person or service animal. While on our premises, a person with a disability will, at all times, be granted access to his or her support person or service animal.

Employment Standards

HIDI is strongly committed to creating a diverse environment and is proud to be an equal opportunity employer. HIDI will ensure that reasonable accommodations are made for employees and prospective employees with disabilities.

Training

All HIDI employees, volunteers and organizations who may, at any time, represent the Company will be provided with adequate training and instruction on customer service policies, practices and procedures in relation to persons with disabilities. This training will include an overview of the Accessibility for Ontarians with Disabilities Act (AODA) 2005, training on how to interact and communicate with people of varying disabilities, how to interact with persons with disabilities who use an assistive device or are accompanied by a support person or service animal, and what to do when a person with a disability is having difficulty accessing HIDI’s services.

Questions and Feedback

This policy exists to achieve service excellence to customers with disabilities. Questions and feedback should be directed to Human Resources in the following ways:
  • By mail to 155 Gordon Baker Road, Suite 200, Toronto, Ontario M2H 3N5
  • By email to feedback@hidi.com
  • By phone at 416 364 2100 x 245
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